In exciting news for the hospitality industry, WeBee has just announced its partnership with StayTechnology and will be expanding its services into the North American market. WeBee is an end-to-end guest engagement platform that facilitates two-way engagement between customers and hospitality businesses. To date, WeBee has partnered with many hotels in the EMEA region, which have all seen an increase in their revenues, positive TripAdvisor reviews, and overall guest satisfaction.
With WeBee, hotels can interact with their customers in a friendly and personal way. WeBee provides features that allow hotels to chat with customers before, during and after their stay. This is all done through an app that WeBee builds under the hotel’s own brand, which is made available on both iOS and Android. Through the app, guests can take advantage of all the hotel’s services from their mobile phone, including housekeeping, room service orders, maintenance requests and more. Pre-arrival requests can also be completed through the app, such as transfer service requests, bedding options and early check-ins.
In the back-end, the WeBee platform offers features that greatly improve efficiency for hoteliers. For instance, they can receive maintenance requests directly from customers and allocate staff accordingly. In addition, hotel management and marketing staff can a run real-time and post-stay surveys, allowing them to detect and resolve any issues immediately.
WeBee has become an indispensable tool for many chains and boutique hotels in the EMEA region. Its partnership with StayTechnology is the beginning of WeBee’s journey in the North American region and presents significant growth opportunities for both parties in the future.