Goals and Challenges
Ayada Maldives’ overall objective was to ensure a perfect digital guest experience to generate and increase revenue. On the way of attaining this goal, the company was having difficulties in:
Language Remained a Barrier
that affected guest satisfaction
The hotel receives guests from all over the world, but, although individual butlers were serving each villa, language remained a barrier that affected guest satisfaction.
Informing the Guests
about the variety of amenities and services
They were struggling while informing the guests about the variety of amenities and services they offered to increase guest orders.
created a hassle and lowered efficency levels
Maldives tourism regulations forbid checking guests in at the hotel’s front desk. And doing it in their rooms without digital check-in options created a hassle and lowered efficiency levels.
Download our case study to see how Ayada Maldives achieved the results below
Monthly number of service requests which generate extra revenue
Accurate data collection thanks to geolocation-based check-in